Yesterday I called ATT cus serv to change my post paid plan to pre paid. That was a more than horrible experience
I started the call at around 7:00 am. Through minimal hassle I got it right to the agents and then got transferred to GoPhone. That process took around 40 mins.
GoPhone automated asked my phone number but I didn't have it because I was there to get the GoPhone prepaid (gophone is part of ATT). Then I got a good bye as I don't have GoPh number. Then the real nightmare started.
I tried with 3 to 4 agents, to reach each of them I had to be on hold music for around 10 mins, but they just either put me on hold or transfer to another one not even asking me or cutting the call
Finally at around 9: 45 pm I got hold of a supervisor Chris Savage through Nina and put a official complain but I didn't get any ref # to the complain and I was told that they will research internally and won't get back to me of the outcome. I got to know that I can go online MYATT and file a official complain
I started the call at around 7:00 am. Through minimal hassle I got it right to the agents and then got transferred to GoPhone. That process took around 40 mins.
GoPhone automated asked my phone number but I didn't have it because I was there to get the GoPhone prepaid (gophone is part of ATT). Then I got a good bye as I don't have GoPh number. Then the real nightmare started.
I tried with 3 to 4 agents, to reach each of them I had to be on hold music for around 10 mins, but they just either put me on hold or transfer to another one not even asking me or cutting the call
Finally at around 9: 45 pm I got hold of a supervisor Chris Savage through Nina and put a official complain but I didn't get any ref # to the complain and I was told that they will research internally and won't get back to me of the outcome. I got to know that I can go online MYATT and file a official complain
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